3 BestRx Software Features Your Pharmacy Staff Will Love

Posted on Jan 26, 2023

Your pharmacy staff does a lot, from dispensing prescriptions to administering vaccines and handling income calls, faxes and scripts. This can be hard to balance, especially if your store is short staffed. That’s why eliminating manual processes from your daily workflow is so important. Not only will this keep your staff’s workload manageable, but it enables them to focus their time on more important tasks for your pharmacy and patients. In fact, you can use your pharmacy software to support your staff and automate time-consuming tasks. Here are three BestRx software features your pharmacy staff will love:

1. Auto Process +NightTech

Processing scripts requires multiple, time-consuming steps. Fortunately, you can put your software to work for you around the clock. During the day, Auto Process can be used to move designated scripts through the fulfillment process behind the scenes automatically. After hours, NightTech can be enabled to continue to verify scripts, transmit claims and print prescription labels overnight. This means your staff can start filling scripts and following up on any claim errors or prior authorizations the next morning.

2. The BestRx Messaging Interface

Our Messaging Interface makes it easy to keep patients informed about their prescripts, without requiring your staff to spend their day on the phone. In fact, the interface includes 10 different types of electronic communication, from refill alerts and pickup reminders to general pharmacy messages and welcome messages that are sent by email or text message. These messages can be sent automatically after certain actions are performed in BestRx, or manually when needed. The Messaging Interface even includes a two-way chat feature that enables you to quickly communicate with patients in real-time.

3. IVR Interfaces

If your pharmacy utilizes an eligible automated answering system, an IVR interface can be used to automatically sync refill information to your BestRx software. This way, your staff doesn’t have to spend time listening to voice messages and manually entering prescription requests throughout the day. As the information is transferred to BestRx, the prescription details will be added to your refill queue automatically, so your staff can focus on filling scripts.

We know how important it is to ensure your staff is using their time efficiently. That’s why BestRx includes a wide range of features that eliminate as many time-consuming, manual processes as possible. These are just three of the many features we offer your pharmacy staff will love. To learn all the ways our robust software can help your pharmacy and staff, request a free demo today!