4 Ways to Stay Connected to Your Patients and Pharmacy

Staying connected to your patients and your pharmacy can be challenging sometimes – especially during the busy summer months. That’s why it’s important to identify ways you can keep patients engaged and oversee your store’s operations – no matter where you are or how busy life gets. Here are four ways BestRx helps you stay connected all year long:

Easy Electronic Communication

With BestRx’s Messaging Interface, you can send your patients pharmacy and prescription information via email or text messages. From refill and pickup reminders to delivery updates, and OTC sales promotions, electronic messaging helps to ensure that patients keep your pharmacy and their prescriptions top of mind. Text messages in particular have proven to be a highly effective communication tool for businesses. In fact, according to a LinkedIn article:

• Approximately 95% of text messages are opened and read within the first three minutes of delivery.
• Text messages also drive prompt consumer action, with an average click-thru rate of 36%.
• Text messaging often increases customer loyalty, especially when the content is tailored to the individual.

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Electronic communication is great for your pharmacy too.  Email and text alerts can be set up to go out automatically after certain actions are performed. The Messaging Interface also includes two-way chat functionality and QuickResponse templates, so you can quickly communicate with patients in real time.

The Your Local Pharmacy Patient App

BestRx also has a convenient patient app, Your Local Pharmacy (YLP). Mobile apps are a great way to keep patients connected to your store. Not only does the app icon serve as a daily physical reminder of your pharmacy, but patients can do things like:

• View their active prescriptions.
• Request refills.
• Indicate whether they’d like to pick up their scripts or have them delivered.
• View past prescription and transaction information.
• Message your pharmacy with questions.

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With YLP, patients can stay actively engaged with your pharmacy, even when they’re on the go, right from their mobile device.

Delivery and Remote Payment Options

Delivery and remote payment options are essential for busy patients, whether they’re traveling or physically unable to make it into your store. That’s why BestRx offers multiple options to support you and your patients, including integrations with multiple national and local shipping providers. In fact, BestRx also has a shipping rate comparison tool that allows you to view rates for multiple carriers in a single screen Pharmacies can also use the BestRx Delivery App to:

• Coordinate prescription and OTC deliveries.
• Calculate the most efficient route for drivers to take using the Smart Routing
• Track delivery statuses.
• Capture electronic signatures and record payment.

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If your pharmacy uses of our point-of-sale system, BestPOS, your patients also have the ability to pay for their prescription and OTC items online with our text-to-pay option. By offering these remote options, you’re helping patients remain compliant and ensuring that their prescriptions and OTC items are always easily obtainable.

Remote Access to Your Store

To ensure you can always stay connected to your pharmacy, BestRx offers a cloud-hosted version of our software. It provides all the same functionality and user-friendly workflows as our traditional, locally installed system, without requiring you to be tied to a physical location. It also enables multi-store owners to manage all their pharmacy locations in one convenient place. All you need is a compatible device and wi-fi connection and you’ll be able to:

• Perform prescription-related tasks.
• Transfer patient and prescription information between your stores.
• Keep tabs on your queues and employee shift activity.
• Generate operational and performance reports.

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Cloud-hosted software not only increases your productivity and work-life balance, but with unrestricted access to your system, you’ll be able to respond to patients and keep up with their prescription requests even while you’re travelling.

Request a free demo to learn more about how BestRx makes it easy to stay connected to your patients and your store.