5 Labor-Reducing Must-Haves for Pharmacies

Posted on Aug 23, 2024

When your days are filled with tedious, time-consuming tasks that take you away from patient care, you may start to lose sight of what drew you to pharmacy in the first place. Over time, not only will you become less passionate about your work, but your productivity and patient satisfaction are likely to suffer as well. That’s why it’s important to find ways to eliminate manual, repetitive work whenever possible. Luckily, tools to streamline your workflow can be found right in your BestRx software.

Here are five labor-reducing must-haves for pharmacies:

Refill Automation

With BestRx, your software can serve as a second set of hands, automatically moving prescriptions in designated queues through the fulfillment process. During the day, the Auto Process feature can be initiated to run behind the scenes, verifying selected prescriptions while you’re working on something else. Afterhours, NightTech can be enabled to continue verifying scripts overnight. When used alongside one another, these features work around the clock to take care of several repetitive fulfillment tasks, including submitting claims and printing prescription labels. That way, you’re free to focus on other customer-related tasks and can begin filling scripts the moment you walk in the door.

Electronic Communication

Fielding calls is another drain on a pharmacy employee’s time. Fortunately, there are several ways you can streamline your communication with customers in BestRx. For example, when patients call to request refills, an IVR integration can be used to populate the patient and prescription information directly into your refill queue automatically. Then, the BestRx Messaging Interface can be used to send a variety of pharmacy and prescription-related email or text alerts to patients automatically after certain actions are performed. This includes refill and pickup reminders, as well as birthday greetings and your holiday hours. You can even communicate electronically with patients in real-time, using the two-way chat functionality and create QuickResponse templates that address any commonly asked questions as well.

Integrated Shipping and Delivery Options

Rather than spending time logging into each shipping provider’s portal, BestRx offers several shipping integrations that enable pharmacies to schedule and manage all their prescription and OTC deliveries right from their BestRx software. This includes the ability to sync patient and prescription information to a designated shipping provider, schedule a delivery, track its status, and view signatures or proof of delivery in a few simple clicks. There’s even a convenient shipping rate comparison tool built into BestRx, so you can view rates for multiple providers from a single screen. Our Delivery App can also be used to quickly capture payment and electronic signatures remotely and has a Smart Routing add-on that calculates the most efficient route for your drivers to take.

MedSync

When patients are on multiple, recurring medications that are all on different fill dates, the patient is forced to make multiple trips to your pharmacy each month, and it creates more work for your staff, too. That’s why BestRx’s pharmacy management software has a MedSync program, which adjusts multiple refill dates and quantities for a patient’s medication to the same date. Not only does this create a more efficient workflow for your staff, but it allows patients to pick up their scripts all at once. Plus, it reduces the risk of prescription abandonment and in turn, lowers your restocking activity and fees as well.

Promise Time

Your pharmacy juggles a lot each day, so it can be easy to get sidetracked as new requests come in. To help manage your workload, the BestRx Promise Time feature allows you to assign a specific pickup date and/or time to each script. You can also flag prescriptions for patients who are waiting at your pharmacy or apply existing pickup information to multiple scripts for the same patient. This way, you can easily prioritize and identify what to work on next and ensure medications will be ready when the patient is expecting it.

While you may not be able to eliminate every tedious task on your to-do list, with BestRx, there are several ways you can put your software to work for you. Request a demo to learn more about how BestRx’s pharmacy management software can help you reduce the daily demands on your team!