4 Ways to Become a Patient-Centered Pharmacy

Most pharmacies say serving their patients is their top priority. However, without the right tools and actions in place, their words may fall flat. Fortunately, BestRx can help pharmacies demonstrate their commitment to providing exceptional patient care.

Here are four ways our pharmacy software enables you to operate as a patient-centered pharmacy:

1. 24/7 Access

When patients enroll in the Your Local Pharmacy app, they’re able to manage their prescriptions and communicate with your pharmacy, whenever and wherever it’s most convenient for them. In fact, using a mobile device or computer, patients can:

• View a list of their active prescriptions and each script’s status.
• Request a refill for eligible scripts.
• Indicate their preferred fulfillment method (pickup or delivery).
• Quickly access your pharmacy’s address and phone number.
• Send an electronic message to your store*.
• Switch between accounts, to manage prescriptions for linked family members.

Plus, any messages or refills sent via the app will be automatically synced to the appropriate inbox and prescription queue in BestRx. As a result, the Your Local Pharmacy app is an easy way to provide patients with expanded access to care, without adding any additional work for your staff.

2. Accessible Options

To provide the best care possible, it’s essential that every patient that walks into your store has access to safety and dosing information they understand. That’s why BestRx offers multiple translation tools, including an integration with Meducation and accessible label options through ScriptAbility. By taking advantage of these tools, your pharmacy can quickly generate:

• SIG directions for prescription labels in a patient’s preferred language.
• Easy-to-understand medication instructions, including picograms and access to informational videos.
• Labels and safety information in larger font-sizes.
• Other accessible labels for visually impaired patients, including RFID-enabled talking labels and Braille options.

By offering a variety of accessible options, your pharmacy is making sure every patient feels valued and supported.

3. Tailored Communication

Patients want to feel special, not just one of the many customers that frequent your store. You can show each patient that you appreciate them and care about their wellbeing by sending customized communications. In fact, using BestRx’s Messaging Interface, pharmacies can send their patients:

• Welcome and birthday messages.
• Prescription refill and pickup reminders.
• Store information, including holiday hours and sales.
• Secure online payment links.

There’s even a two-way chat functionality that enables you to communicate with patients in real-time. With the Messaging Interface, it’s easy to create patient-specific email and text messages, keeping customers informed and engaged.

4. Expanded Services

Offering other advanced care services is another great way to show your patients you care about helping them stay healthy. That’s why BestRx offers a variety of features designed to streamline your operations beyond your pharmacy counter too. This includes:

• Vaccine administration and reporting.
• eCare plan
• Medication Therapy Management (MTM) services.
• Point-of-care testing.
• OTC inventory management.

These additional services can transform your store into a one-stop shop for many of your patients’ health care needs. Plus, they provide new revenue opportunities for your pharmacy as well.

Request a free demo today and learn more about how BestRx can help your pharmacy become more patient-focused.