4 Reasons to Upgrade Your Pharmacy Software
Posted on Jan 27, 2025
Nowadays, most pharmacies have shifted to electronic workflows, from accepting e-prescriptions to electronic claims submissions. However, digitalizing the basic steps in your pharmacy’s workflow is just the beginning. To ensure you’re operating as efficiently as possible, it’s important to implement some advanced software features as well.
Here are 4 ways upgrading your pharmacy software can save you time and money:
1. Providing Better Access
When you offer patients more ways to access care and their prescriptions, it not only enables them to better manage their health, but it enhances their experience with your store as well. That’s why our Standard and Premium software tiers offer multiple advanced features to make expanded access easy for you and your patients.
For example, with the Your Local Pharmacy app, patients can unlock 24/7 virtual access to your store, and perform a variety of actions like requesting refills, viewing prescription statuses and sending messages to your store. Plus, the app syncs messages and prescription requests to designated queues in BestRx, eliminating manual steps for your team.
BestRx also offers access to a Delivery App, making it easier for patients to obtain their prescriptions and OTC products as well. Plus, the app enables you to easily track the delivery status, obtain electronic signatures and payments and calculate the most efficient route for your driver.
2. Offering Advanced Care Services
When your pharmacy offers services beyond filling prescriptions, it provides patients with a convenient way to better manage their health. To help your store integrate additional services into your workflow, BestRx offers advanced features like vaccination and point of care documentation and reporting.
Standard and Premium tier customers also have access to E-care plans. Our comprehensive, easy to follow templates enable pharmacies to quickly document and monitor a patient’s chronic conditions – and share the information with other members of the patient’s healthcare team. By creating templates for common visit types, pharmacies can create a comprehensive E-care plan for their patients, from the initial encounter and vitals to interventions and goals in a matter of minutes. Plus, by registering with the CSPEN network, pharmacies may even be eligible for reimbursement for their time developing e-Care plans for patients as well.
3. Eliminating Manual Steps
If you’re only focused on streamlining your basic prescription workflow, you’re missing out on many other opportunities to enhance your pharmacy’s efficiency. For example, refill requests that are phoned in can be automatically synced to BestRx utilizing one of our IVR integrations. This reduces the amount of time your staff spends on the phone, so they can focus their attention on patient care. Standard and Premium tier customers also have access to additional timesaving functionality, like:
Auto Process & NightTech, which when used in tandem with one another, provides around-the-clock fulfillment support. Auto Process can be initiated to run behind the scenes during the day, automatically verify designated prescription queues, submit claims to payors and print prescription labels. Then, NightTech can be used to continue these steps after hours so you can begin filling scripts the moment you walk in the door the next morning.
Additionally, with BestRx’s Messaging Interface, pharmacists can ensure patients are always informed by sending a variety of automated email and text alerts – from refill reminders and delivery updates to general pharmacy information.
4. Increasing Patient Satisfaction
An easy way to improve the patient experience at your store is to show you value your customer’s time. Fortunately, BestRx’s Standard and Premium tiers are packed with features to save you and your patients time, including:
MedSync, which automatically calculates short fills and syncs multiple prescriptions for a patient to the same fill date. This enables you to prepare all their scripts at once and prevents the patient from having to make multiple trips to your store as well.
Promise Time, which allows pharmacists to easily manage incoming prescription requests, by indicating the date/time they’re needed. That way, staff can prioritize which prescriptions to work on first and ensure that prescriptions are ready when the patients come to pick them up.
Leveraging your pharmacy software for more than your basic prescription workflow can save you even more time and money in the long run. By eliminating as many manual steps as possible, you’re ensuring your pharmacy operates its best. Request a free demo and learn how to unlock your store’s full potential with the advanced features included in our Standard and Premium tiers.