How BestRx Gives Independent Pharmacies the Freedom of Choice

Posted on Jun 27, 2024

When you made the decision to open an independent pharmacy, having business autonomy was probably one of the primary drivers. However, with local and federal requirements constantly changing, widespread inflation, shrinking reimbursement rates and a growing list of fees, there are many aspects of your business that can feel out of your control. That’s why BestRx is proud to give independent pharmacies freedom of choice.

With BestRx, you have the power to choose:

The type of system that works best for your store.

You can use our traditional, locally installed software or you can opt for a cloud-hosted version instead. Both offer the exact same user-friendly interface and time-saving features, so deciding between the two options boils down to one simple question – where do you want to work? If you only need access to your software while you’re at the pharmacy, our locally installed software has you covered. If you want to be able to access your software, regardless of your location, our cloud-hosted solution is the perfect solution. With 24/7 remote access, the cloud-hosted option allows you to manage one or multiple stores from anywhere. All you need is a compatible device and a secure Wi-Fi connection.

How you want your system to run.

All too often, pharmacies find themselves adjusting their workflow to fit the constraints of the solutions they’re trying to use. Instead of making their life easier, this can lead to mistakes and frustration. That’s why BestRx carefully and intentionally designed our software to adapt to the way you want to work instead. With multiple ways to customize the system, you can ensure everything from your workflows and queues to your dashboards and reports are configured to your individual preferences.

The features and integrations that best fit your needs.

We know that no two pharmacies operate the same, so the solutions you need won’t always match either. That’s why BestRx offers multiple tiers of service for pharmacies to choose from. If you want to be able to do things like send email and text alerts to patients, offer shipping and utilize cloud backups, our Premium tier includes everything you need. On the other hand, if you just want access to functionality like Med Sync and our Auto Processing with NightTech feature, our Standard tier is a great alternative. In addition to selecting the tier that best fits your needs and budget, BestRx also gives you the freedom to decide which add-ons and integrations you want to use. That way not only can you in control of the vendors and solutions you utilize, but you’ll only be paying for the things you need as well.

How and when you want to engage with your patients.

With BestRx, you can also communicate with your patients in multiple ways. Maybe you prefer to stick to a more traditional approach and rely heavily on phone calls. In that case, our system is integrated with multiple IVR systems to streamline the voicemail retrieval process. If you prefer electronic communication, BestRx has multiple options you can choose from including a convenient patient app, email and text alerts, and real-time two-way messaging. In fact, you can schedule many of these alerts to go out automatically after certain actions are performed in your system. That way, you can keep patients informed about their prescriptions without tying up your staff’s time.

The way you want to receive support.

Although our system is extremely reliable and easy to use, you will inevitably run into situations that require some help every so often. However, if you have a line of patients at your counter, time is of the essence. That’s why we made sure there are multiple ways you can access the support you need. For general software questions, you can hit F2 while logged into the system for information on a specific screen or feature. Our website also has an online help request form, Quick Support link, and a variety of training videos that can be viewed on-demand. Or, if you prefer to speak with someone directly, our knowledgeable US-based support team is always a phone call away.

You already have enough things that feel out of your control. With BestRx, you have the freedom to choose what best fits your pharmacy’s needs today and the option to add other solutions as your business expands in the future. Request a free demo and start building your perfect software today.