3 Resolutions That Should Be on Every Pharmacy’s List

Posted on Dec 16, 2024

Each year, millions of people set resolutions in the hopes of improving aspects of their lives. However, whether you’re planning to establish a new routine or break a bad habit, it’s important to be realistic and specific about what you hope to accomplish – and how. If you haven’t decided where you want to focus your attention in 2025, we’ve put together a few ideas to get you started. Here are three resolutions that should be on every pharmacy owner’s list:

Resolution #1: Prioritize Your Customer Experience

A happy, loyal customer base contributes directly and significantly to the success of your store. Without one, it won’t matter what enhancements you make or services you offer. That’s why it’s essential to continuously monitor and work to enhance customer satisfaction throughout the year.

Fortunately, with BestRx, this doesn’t have to be a time-consuming task. You can:

• • Request online reviews in just a few clicks, with automated email and text messages.
  • Reward repeat business with BestPOS’s built-in, customizable loyalty program.
  • Offer customers a variety of convenient options, from prescription and OTC deliveries to remote payment options and the ability to manage scripts and request refills 24/7 using the Your Local Pharmacy app.

Resolution #2: Strive for Continuous Improvement

Evaluating your business and identifying ways you can improve should not be a one-and-done activity. To be effective, it’s important to routinely monitor your performance metrics, so you can adjust when needed. After all, you wouldn’t want to wait until the end of the year to find out your customer base is declining, or that you’re losing money on certain prescriptions.

To ensure you’re always in-the-know about the things that affect your business, BestRx provides pharmacies with access to a wide range of customizable reports, including:

• • Sales and Inventory Reports
  • Usage Summary Reports
  • Workflow and Productivity reports

Resolution #3: Stop Procrastinating

Once you know you’ve got to make a change, there’s no time like the present to get to work. Whether it’s addressing declining sales or removing inefficiencies from your pharmacy’s workflow, facing the issue head on minimizes the impact it has on your business.  For example, many pharmacies still haven’t determined how they plan to tackle the new phase of DSCSA Requirements. While it’s tempting to put it off as long as possible, waiting until the last minute can leave you vulnerable to audits and fines if you haven’t worked out all the kinks by the deadline.

Fortunately, BestRx has more than 100 integrated solutions to help you tackle all your pharmacy needs, including:

• • Comprehensive DSCSA Solutions
  • Medication Adherence Programs
  • Workflow Tools, like IVR and Robotic Systems

Whatever your resolutions are, BestRx has the tools to help your pharmacy thrive in 2025. Request a free demo to learn more.